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Open Position: Support Specialist II

Title: Support Specialist II

Department: Information Technology (IT)

Days: Monday-Friday

Hours: 8:30am-5:00pm, may vary

Essential Position Functions and Responsibilities:

  • Provides users with help desk, VPN, and software support. Responds to needs and questions of users concerning their access of network resources. Trains users in use of equipment.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Upgrades hardware and software components as required including client and patch management.
  • Develops and writes procedures for installation, use, and troubleshooting of hardware and software.
  • Sets up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
  • Assembles and configures new PCs, network components, and associated services. Provides new PC and server builds.
  • Serves as key technical resource for team, providing advice, training and technical support for various projects and day-to-day operations.
  • Provides corporate Microsoft Teams and Microsoft Office 365 support.
  • Upholds the security and confidentiality of company equipment and data.
  • Determines root cause of problems, identifies resolutions and coordinates fixes through completion.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities within a help desk ticketing system.
  • Manages the day-to-day workload and priorities of existing and new tasks, requests, and projects.
  • Able to work independently with a high degree of self-motivation and little oversight; Willing to constructively challenge the way things may have been done in the past when appropriate.
  • Tracks, manages, and reports inventory.
  • Any other tasks assigned by Supervisor or Management Team.

Education, Experience and Qualifications:

  • Bachelor’s degree (B. A.) from four-year college or university and 2 to 3 years related experience and/or training; or equivalent combination of education and experience.
  • Advanced knowledge in current and future Windows Desktop systems. (10)
  • Basic knowledge of current and future Windows Server systems (2016, 2019, 2022).
  • Prefer basic knowledge of Networking (Routers, TCPIP, Firewalls, etc.).
  • Prefer Windows Desktop or A+ certifications.
  • Strong critical thinking, problem-solving and analysis skills. Excellent attention to detail.
  • Driven, dedicated individual that expects high quality results from him/herself, others around them and leads by example.
  • Excels as an individual contributor and as part of cross-functional teams to ensure successful and effective delivery of work.
  • Maintains strong verbal and written communication skills.
  • Excellent organizational and time management skills, with the ability to deliver commitments while managing multiple priorities.
  • Reliable, predictable attendance is required. Must be able support variable schedule(s), and overtime as necessary.
  • Primarily an in-office position, however some flexibility is offered to work at home.
  • Minimal travel expected.

Physical Requirements:

  • Employee must have no food allergies. Employee must have ability to climb stairs and maneuver underneath desks, and lift 50 lbs.

Working Conditions:

  • Employee will work in an office environment located in Downers Grove, IL. The position is casual dress.

If interested, please submit a resume to [email protected]. Put the position title in the subject line.